Privacy Policy

Foreword.

At Abode Inventory Services, we respect your privacy and are committed to protecting your personal data. This Data notice explains how we will manage and look after your personal data and informs you about your privacy rights under the General Data Protection Regulations (GDPR).


We will comply with the data protection principles when gathering and using personal data, as set out in our business GDPR data protection policy.


We may change this policy from time to time by updating this page, you should check this page from time to time to ensure that you are comfortable with any changes that may have been included or amended.


Reference to ''we'', ''us'' or ''our'' means Abode Inventory Services.


The Personal Data We Collect & Use.

Whether you are utilising our services for an inventory report, check in report, check out report, mid term report, schedule of condition or snagging report, we collect and use your personal data in order to provide you with our services, accordingly, the personal data we collect and use may include the following:


> Identity Data: Includes full name, marital status, title, date of birth, gender, nationality, feedback and survey responses.

> Contact Data: Includes all billing addresses, delivery addresses, email addresses, and telephone numbers.

> Financial Data: Includes bank account and payment details.

> Transaction Data: Includes details about payments to and from you and any other details of products and services you have purchased from us.

> Technical Data: Includes internet protocol (IP) address, your login information, browser type and version, time zone setting, browser plug in types and versions, operating system or platform, other technology on the devices you use to access our website.

> Usage Data: Includes information about how you use our website and or app.

> Marketing and Communications Data: Includes your preference in receiving marketing from us, and your communication preferences.


From time to time, we may also collect, use and share Aggregated Data (such as statistical or demographic data for any purpose). Aggregated Data may be derived from your personal data but it is not considered as personal data in law, as this data does not directly or in directly reveal your identity.


Why We Collect it.

The provision of the above information is required to enable us to deliver a service which you have instructed us to provide, this may include, but is not limited to, the following:


> To contact you.

> To verify your identity.

> To register you as a new customer.

> To provide services to you, including customer service.

> To manage payments for service.

> To notify you of any changes to our services.

> To manage our relationship with you which will include i) notifying you about changes to our terms and conditions, and privacy policy and ii) requesting you to leave a review or undertake a survey.

> To make suggestions and recommendations to you about goods and or services that may be of interest to you.

> To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

> To administer and protect our business, including this website and our app (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

> To use data analytics to improve our website and app, products, services, marketing, and customer relations.


Who We Share It With.    

From time to time, we may be required to share your personal data with the following categories of recipients for specific purposes:


> Service Providers: Acting as processors who provide IT and system administration services, Anti money laundering service providers and services to enable us to perform our services to you.

> Advertisers and Advertising Networks: Including social media that require the data to select and serve relevant adverts to you.

> Professional Advisors: Acting as processors or joint controllers including lawyers and bankers who provide legal and banking services.

> Other Service Providers: Acting as processors or joint controllers including maintenance contractors and utility providers.


This data sharing enables us to perform our contract and or terms and conditions as agent however, we will not share your personal data with any other third party, we will however share personal information with law enforcement or other authorities if we are required to do so by law.


Where Your Personal Data May Be Held.


Your personal data may be held at our offices and third party agencies, service providers, representatives and agents as described as above.


We have robust security measures in place in order to ensure that there is appropriate    


How Long Will Your Personal Data Be Retained.


We retain your personal data whilst you use our services whilst we provide services to you, or for a period of seven years for connected services, for legal , regulatory and accounting purposes.


Should we need to retain your personal data for longer, we take into consideration the potential risks in continuing to store your data against why we may need to retain for a longer period. In some circumstances we may anonymise your personal data in order that it is not associated to you, where by we may use this information indefinitely.


Our Lawful Basis.


We rely on some or all of the information as the lawful basis on which we collect and use your personal data:


> Performance of contract.

> Consent (In relation to SMS, Email, Marketing communications)

> Necessary for our legitimate interest, for the running of our business, to recover debts due to us, development of our services and products, in order to develop and grow our business services and offerings, maintaining our business records, prevention of fraud and money laundering, and for administration and system services.

> Necessary to be compliant with our legal obligations.


Your Legal Rights.


Under GDPR you have a number of rights which are free of charge. In summary these include:

> Fair processing of information and transparency over how we use your personal data.

> Access to your personal data and to certain other supporting or supplementary information that this privacy notice is already designed to address.

> Require us to correct any mistake-errors in your information which we retain.

> Require the removal of any personal data concerning you in specific situations.

> Receive the personal data concerning you which you have provided to us, in a structured, commonly used machine readable format and have the right to transmit those data to a third party in certain situations.

> Object at any time to the processing of personal data concerning you, for direct marketing.

> Object to decisions being taken by auto mated means which provides legal effects concerning you or similarly significantly affect you.

> Object in certain other situations to our continued processing of your personal information.

> Otherwise restrict our processing of your personal data in certain circumstances.

> Claim compensation for damages caused by our breach of any data protection laws.


For further information on each of those rights, including the circumstances in which they apply, please view the guidance from the UK Information Commissioners Office, on the rights of individuals under the GDPR.


If you would wish to exercise any of those rights, please:


> Email us at: John@abodeinventoryservices.com  

> Provide us with sufficient information to identify you (ie your full name and address, property address including post code.

> Provide us with proof of identity and address (ie a copy of your driving  licence or passport, including a recent utility or credit card bill).

> Confirm the information to which you request to release, including any account or reference numbers which you may have been provided.


Data Security.


Once we have received your personal data we will use reasonable and necessary procedures and security features to prevent unauthorised access and your personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit who can access your personal data to those individulas and third parties who need to know this information, and who are subject to a duty of confidentiality.


If we become aware of a data breach we will notify the Information Commissioners Office and likewise if we believe that the data breach is of a serious nature, we will notify you in accordance with our legal obligations. 


Complaints & Feedback.


Should you wish to speak with us about how we manage your personal data, please contact our data protection officer in the first instance at Julie@abodeinventoryservices.com


You may also complain to the Information Commissioners Office who may be contacted at https//co.org.uk/concerns or telephone on 0303 123 1113.

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